・For products other than made-to-order products, we accept returns and exchanges within 3 days of arrival. Please note that in this case, the shipping fee will be borne by the customer.
-Shipping operations are generally closed on Saturdays, Sundays, and holidays.
・BajoLugo online store ships products in minimal packaging to protect the environment. By eliminating unnecessary cushioning and cardboard, we are mindful of the environment and reducing waste. Thank you for your understanding and cooperation.
If you require gift wrapping, please let us know and we will provide it, although it is simple.
※Caution regarding unauthorized use※
Our system (Shopify) has implemented 3D Secure , but if any signals of fraudulent use are detected, we may ask you to contact us for confirmation, change your payment method, or submit identification , so please be aware of this in advance.
※Factors that lead to fraudulent use being detected※
-Ordering a high-priced item -The order information and credit card information are different -The order location and delivery address are different -The name of the person placing the order are different from the name on the credit card, and other various other factors may cause this to happen.